Refund policy

We want you to love your Venice Fit Co band. If something isn't right, here's how returns work.

Returns

You have 14 days from the date your order is delivered to request a return. To be eligible, items must be unused, in the same condition you received them, and in their original packaging.

To start a return, email us at venicefitco@gmail.com with your order number. We'll reply with return instructions and the address to send your item to. Items sent back without first contacting us may not be accepted.

Return shipping

Customers are responsible for the cost of return shipping. Original shipping charges are non-refundable. We recommend using a trackable shipping service, since we can't be responsible for returns lost in transit.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo, and we'll make it right at no cost to you.

Exchanges

The fastest way to get a different item is to return the one you have and, once the return is accepted, place a separate order for the new item.

Refunds

Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds are issued to your original payment method, minus any original shipping charges. Please allow up to 10 business days for the refund to appear, depending on your bank or card issuer.

Use at your own risk

All Venice Fit Co products are sold as use-at-your-own-risk products. By purchasing or using our products, you accept all risks associated with their use. See Section 5 of our Terms of Service for full details.

Questions

Venice Fitness Company LLC
1777 Grevelia Street, Apt C
South Pasadena, CA 91030, United States